Summary
I turn ambiguous product bets into shipped systems with measurable business impact. My strongest work sits where product strategy, AI judgment, system design, and operational discipline all matter at once.
Resume · principal and staff product roles
Nitish Prasad
Product leader with 14 years of experience across marketplace, workflow, platform, and AI systems. Best fit for roles that need someone who can define the 0->1 wedge, stay close to system design, and scale a product once the initial bet starts working.
Experience
Senior Product Manager, Fees
Reframed a reporting request into a seller-facing AI workflow intelligence system. Chose a strategy that moved from passive visibility to decision support, pressure-tested the operating model, and linked the system to real workflow outcomes.
Senior Product and Customer Insights Manager, CXBT
Led cross-region research that shaped roadmap and information-architecture decisions across commercial workflows. Translated qualitative and quantitative evidence into senior-leadership product decisions.
Senior Program Manager, PSAS Ops
Led a large enterprise platform migration across multiple teams, created a PMO and analytics function, and owned executive-level goals for a scaled operations organization.
Senior Program Manager, Payments CX
Managed customer experience across a multi-product payments portfolio and delivered material business impact through self-serve and contact-reduction workflows.
Program Manager II, Sales Operations
Drove scaled lead-generation operations, led a CRM migration, and built reporting and operational workflows for a commercial organization.
Selected projects
- AI Seller Workflow Intelligence System: anonymized enterprise AI case study on turning a dashboard request into workflow intelligence with relative efficiency and cost gains.
- SproutRoute: web and mobile family trip planner shipped in 10 weeks.
- Sprout Math: offline-first iOS math app with local-only progress and deterministic tutoring.
- AI Eval Control Tower: N-way release-gate tooling across 7 frontier models; caught a production safety regression on my own shipped product.
- AI Safety Audit Tool: fairness and governance review with explicit launch gates.
Strength profile
- 0→1 product framing
- AI platform and workflow design
- Architecture pressure-testing
- Evaluation, safety, and release thinking
- Executive communication
Links