Nitish PrasadPrincipal / Staff PM

Principal / Staff Product Manager

Nitish
Prasad

Enterprise AI platforms, workflow systems, and marketplace products.

Principal/Staff product leader with 14 years across Amazon, Amazon Pay, marketplaces, fintech infrastructure, and AI systems. I turn ambiguous operating problems into durable product platforms by defining the workflow and economic wedge, separating deterministic controls from model judgment, and establishing evaluation, observability, and release mechanisms.

EmailLinkedIn ↗
14 years product leadership$16B+ incentive portfolio1,600 NA and EU users6,000+ platform users migrated

Implemented AI platform

Early signal. Inspectable proof.

A connected operating model spanning model access, knowledge, evaluation, release integrity, and agent runtime—not a collection of disconnected demos.

Leadership profile

Product judgment grounded in operating evidence.

Platform strategy, marketplace economics, and 0-to-1 execution—connected through measurable operating mechanisms.

01

Product leadership

Vision, PR-FAQ, portfolio strategy, roadmap sequencing, executive decisions, and cross-functional operating mechanisms.

02

AI product judgment

LLM gateway strategy, RAG and GraphRAG boundaries, agent/MCP contracts, evaluation, guardrails, and release gates.

03

Platforms and systems

Microservices, API strategy, Salesforce integration, AWS services, multi-region deployment, GDPR review, and migration design.

04

Execution and insight

Customer research, workflow shadowing, metric design, phased rollout, experimentation, requirements, and adoption evidence.

Experience

Fourteen years of product and operating depth.

May 2025 – PresentAmazon

Sr. Product Manager, Fees

Own strategy and operating mechanisms across a $16B+ 3P seller fee-incentive portfolio. Launched three programs associated with 171% lift in targeted ASINs and 41% GMS lift. Reframed a reporting request into Amplify, an AI seller-workflow intelligence platform embedded in Salesforce.

  • Scaled to 1,600 NA/EU users
  • Reduced preparation time 89%
  • Achieved sub-500ms P95 latency
  • Reduced infrastructure cost 52%
  • Modeled inference cost down ~99%
Jun 2022 – May 2025Amazon

Senior Product & Customer Insights Manager, CXBT

Translated customer evidence into roadmap decisions across 3P Seller and 1P Vendor ecosystems. Led studies covering returns, order management, Vendor Central UX, API discoverability, third-party software, and Supplier Chain Connect.

  • Produced PR-FAQ inputs and decision memos
  • Influenced Director and VP roadmap sequencing
Apr 2020 – Jun 2022Amazon

Senior Program Manager, PSAS Operations

Led an enterprise platform migration from JIRA to Workfront for 29 teams and 6,000+ users. Built PMO and analytics functions, owned VP-level goals, and supported a 700-member organization.

  • 29 teams migrated
  • 100% operating-goal attainment
Oct 2017 – Apr 2020Amazon Pay

Senior Program Manager, Payments CX

Managed customer experience across 30+ Amazon Pay products. Delivered $4.8M in free-cash-flow impact through contact reduction, self-service workflows, and automated data pipelines.

Nov 2015 – Oct 2017Amazon India

Program Manager II, Sales Operations

Drove 200K+ leads, led a Salesforce CRM migration, and designed automated lead assignment, KPI dashboards, and commercial operating improvements.

Selected proof

Follow the work behind the claims.

Contact

hello@nitishprasad.com