Nitish
Prasad

Senior Product Manager, Seller Fees & Incentives

Own strategy and operating mechanisms across a $16B+ 3P seller fee-incentive portfolio. Launched three programs associated with 171% lift in targeted ASINs and 41% GMS lift. Identified gaps in seller insights, defined and built Amplify, and launched in North America with data-engineering support. European engineering adapted it for Europe.

• Primary seller-insights tool for approximately 1,600 NA/EU marketplace account managers
• Reduced average preparation time 89% (45 to 5 minutes) in a 10-account-manager study
• Achieved sub-500ms P95 latency
• Trained colleagues to build Python automations using AI-assisted coding
• Reduced monthly inference spend 92% ($3,000 to $250) at the same workload, while meeting quality thresholds

Senior Product & Customer Insights Manager, CXBT

Translated customer evidence into roadmap decisions across 3P Seller and 1P Vendor ecosystems. Led studies covering returns, order management, Vendor Central UX, API discoverability, third-party software, and Supplier Chain Connect.

• Produced PR-FAQ inputs and decision memos
• Influenced Director and VP roadmap sequencing

Senior Program Manager, PSAS Operations

Led an enterprise platform migration from JIRA to Workfront for 29 teams and 6,000+ users. Built PMO and analytics functions, owned VP-level goals, and supported a 700-member organization.

• 29 teams migrated
• 100% operating-goal attainment

Senior Program Manager, Payments CX

Managed customer experience across 30+ Amazon Pay products. Delivered $4.8M in free-cash-flow impact through contact reduction, self-service workflows, and automated data pipelines.

Program Manager II, Sales Operations

Drove 200K+ leads, led a Salesforce CRM migration, and designed automated lead assignment, KPI dashboards, and commercial operating improvements.