May 2025 - Present
Amazon
Senior Product Manager, Fees
Reframed a seller-facing reporting request into an AI workflow intelligence system. Chose a hybrid inference strategy that balanced quality, latency, and cost; designed the product path toward embedded workflows; and shaped the system around real account-team decision loops. Also own strategy and design for large-scale seller growth incentives, tying program mechanics to seller growth and P&L impact.
AI workflow systems
RAG
Hybrid inference
Embedded workflow
Multi-region
Jun 2022 - May 2025
Amazon
Senior Product and Customer Insights Manager, CXBT
Led strategic research across commercial ecosystems. Findings shaped product roadmaps, information architecture, and senior leadership decisions.
Research
Roadmap shaping
Executive reviews
Cross-geo studies
Apr 2020 - Jun 2022
Amazon
Senior Program Manager, PSAS Ops
Led a large enterprise platform migration across multiple teams, created a PMO and analytics function from scratch, and delivered against executive-level goals for a scaled operations organization.
Platform migration
Change management
Analytics
PMO
Oct 2017 - Apr 2020
Amazon
Senior Program Manager, Payments CX
Managed customer experience across a multi-product payments portfolio, drove material business impact through self-serve and contact-reduction work, and partnered closely with data engineering on automated reporting.
Payments
Customer experience
Self-serve
Data pipelines
Nov 2015 - Oct 2017
Amazon India
Program Manager II, Sales Operations
Drove scaled lead-generation operations, led a CRM migration, and designed operational workflows and KPI reporting for a commercial organization.
CRM migration
Ops
Automation
Dashboards