Two Amazon stories about customer and business outcomes. One independent build that shows how I ship.
Amazon · Current role since May 2025
Amplify
Account managers pieced together seller signals and playbooks before calls. I reframed a dashboard request around their next action, built the product, and partnered with data engineering for the North American launch. EU engineering adapted it for Europe.
Average seller-call preparation in a before-and-after study of 10 account managers.
Before45 min
After5 min
Primary seller-insights tool for approximately 1,600 account managers across NA/EU.
The decision: replace the reporting-only approach with a preparation workflow. A miss: I failed to revalidate a new sponsor’s commitment; adoption slipped three months.
Amazon · May 2025–present
Seller fees & incentives
Third-party sellers make decisions about selection and growth. I own strategy and operating mechanisms across a $16B+ seller fee-incentive portfolio.
3 programs launched
Associated with 171% lift in targeted ASINs and 41% GMS lift.
I designed, built, and operate a planner for single- and multi-city trips, with daily route maps, rule-based packing, and location-specific safety guidance.
I took SproutRoute from the initial idea through design, implementation, and launch.
Marketplace, fintech, or AI products where a small team needs someone to own the customer problem, commercial tradeoffs, roadmap, and adoption.
My experience also includes a JIRA-to-Workfront migration across 29 teams and 6,000+ users (Apr 2020–Jun 2022). I’m looking for accountability for a product area as an individual contributor.